Privacy Policy
MDA MasterWood LLC ("MDA MasterWood," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to mdamasterwood.com and to communications you have with us by phone, text message, email, or chat.
1. Information We Collect
We collect information you voluntarily provide when you request a quote or contact us, including:
- Contact details — your name, phone number, and email address.
- Project details — the service you're interested in and any information you share about your home or project.
- Lead source — whether you reached us through our website contact form, website chat widget, or a Facebook/Instagram lead form.
- Usage data — basic technical information (such as pages viewed) collected through analytics tools, as described below.
2. How We Use Your Information
We use your information to:
- Respond to your inquiry and provide a free estimate;
- Schedule appointments, send reminders, and follow up about your project;
- Provide customer support and service coordination;
- Improve our website and services.
3. SMS / Text Messaging & Phone Consent
By providing your phone number through our website contact form, website chat widget, or a Facebook/Instagram lead form, you agree to be contacted by MDA MasterWood LLC by phone call and SMS text message regarding your inquiry, estimate, and project.
- Message types: appointment scheduling and reminders, quote and project follow-ups, and customer-care responses.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply.
- Opt-out: reply STOP at any time to unsubscribe from text messages.
- Help: reply HELP for assistance, or contact us at (425) 595-1157.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (for example, customer service and messaging providers) is permitted solely to help us communicate with you. Text messaging originator opt-in data and consent are not shared with any third parties for any other purpose.
4. How We Share Information
We do not sell your personal information. We may share information only with trusted service providers who help us operate our business (such as our CRM, messaging, and analytics providers), and only to the extent needed to perform those services. We may also disclose information if required by law.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. Data is transmitted over our website using SSL/HTTPS encryption, stored with access-controlled, reputable service providers, and limited to staff who need it to serve you. No method of transmission or storage is 100% secure, but we work to safeguard your information against unauthorized access, loss, or misuse.
6. Cookies & Analytics
Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand site traffic and measure advertising performance. These tools may collect device and usage data. You can control cookies through your browser settings.
7. Data Retention
We retain your information for as long as needed to provide our services and to comply with our legal obligations. You may request that we delete your information (see "Your Choices" below).
8. Your Choices
- Reply STOP to opt out of text messages at any time.
- Ask us to stop calling or emailing you.
- Request access to, correction of, or deletion of your personal information by contacting us.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or your information, contact us:
MDA MasterWood LLC
Everett, WA · Serving King & Snohomish County
☎ (425) 595-1157
✉ info@mdamasterwood.com